Privacy Policy
This Privacy Policy explains how Double Media Ltd collects, uses, maintains, and discloses information collected from users of our website. It applies to the website and all products and services offered by Double Media Ltd.
Personal Identification Information
We may collect personal identification information from you only when you voluntarily submit it. This may occur when you visit our site, register, place an order, subscribe to our newsletter, fill out a contact form, or engage with other features on our site. Such information may include your name, email address, mailing address, and phone number.
You may always visit our site anonymously. You can refuse to provide personal information, though this may prevent you from using certain site features.
Non-Personal Identification Information
We may collect non-personal data about your device and browsing behaviour whenever you interact with our site. This may include browser type, operating system, IP address, internet service provider, pages visited, time and date of visit, and other similar analytics data.
Web Browser Cookies
Our site uses cookies to enhance your experience. Cookies are small files stored on your device for record-keeping and to remember preferences. You may choose to disable cookies through your browser settings, but some parts of the site may not function properly if you do so.
How We Use Collected Information
Double Media Ltd may collect and use your personal information for the following purposes:
- To improve customer service and respond more effectively to your requests
- To personalise your experience and better understand how our services are used
- To process payments and deliver ordered services
- To send periodic emails regarding your enquiry, order updates, or related services
- To run promotions, surveys, or other site features
If you opt into our mailing list, you may receive emails containing company news, updates, or marketing content. Every email includes clear unsubscribe instructions.
How We Protect Your Information
We implement appropriate data collection, storage, and processing practices along with industry-standard security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information and data stored on our site.
Sharing Your Personal Information
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information (not linked to any individual) with trusted partners and advertisers for the purposes outlined above.
Service Providers
We may engage trusted third-party companies and individuals to help deliver our services (e.g. payment processors, email delivery, analytics). These parties have access to your personal information only to perform specific tasks on our behalf and are contractually obligated not to disclose or use it for any other purpose.
Security
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Log Data
Like most websites, we collect information that your browser sends whenever you visit our site (“Log Data”). This may include your IP address, browser type/version, pages visited, time spent on pages, and other statistics.
Intellectual Property
All content on this website — including logos, images, designs, text, and videos — is owned or licensed by Double Media Ltd and protected by copyright and trademark law. You may not use any intellectual property displayed on this site without prior written permission.
Third-Party Websites
Our site may contain links to external sites operated by partners, advertisers, or affiliates. We are not responsible for the content or privacy practices of these sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
Double Media Ltd reserves the right to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page and may notify you via email. We encourage you to check this page regularly.
Your Acceptance of These Terms
By using this site, you signify your acceptance of this Privacy Policy. If you do not agree, please do not use our site. Continued use after changes are posted constitutes acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Double Media Ltd,
33A High Street, Heathfield, East Sussex, TN21 8HU
Telephone: 01273 751111
Email: hello@double-media.com
Last updated: 20 November 2025